Springcare Visiting Information – 13th April 2022

Update regarding visiting our homes: from 13th April 2022

You can download a copy of our visiting policy here.

As we learn to live safely with COVID-19, we would like to update you on some important changes with our homes following new guidance with immediate effect.

We still urge families to have their vaccination and boosters as this is our main defence against serious illness for residents and staff in our homes.

We will facilitate visits for families over any 7 day period including weekends. The number of visitors to the home at any time will be monitored by each home manager so that the visit and IC measures can be maintained safely.

We understand that contact with relatives and friends is fundamental to residents’ health and wellbeing. In normal circumstances there will be no restrictions into or out of the care home for visits as residents have a right to private and family life (Article 8 European Convention on Human Rights).

There are times such as during a covid outbreak or where your relative has confirmed covid, where we will enable each person to have one visitor inside the home.

End-of-life visiting will always be supported, and testing is not required in any circumstances for an end-of-life visit.

Visitors should not enter the care home if they are feeling unwell, even if they have tested negative for COVID-19, are fully vaccinated and have received their booster. Transmissible viruses such as flu, respiratory syncytial virus (RSV) and norovirus can be just as dangerous to care home residents as COVID-19.

If you have any symptoms that suggest other transmissible viruses and infections, such as cough, high temperature, diarrhoea or vomiting, you should avoid the care home until at least 5 days after you feel better.

Some residents may need support with personal care from a family member and in this instance visitors should wear appropriate PPE and have a negative COVID-19 lateral flow test result before entering a care home, unless medically exempt.

Our homes are being provided with tests to support this. For this type of visit if you attend once or twice a week, you only test on that day (testing can be completed at home or on site). If you visit more than twice a week, they should test a maximum of twice weekly, 3 to 4 days apart. Proof of the negative test must be given prior to entering the care home.

Face masks must be worn for the duration of the visit unless this would have a detrimental effect on the person and a risk assessment was in place.

There is equipment to take your temperature as you enter the care home, this is not compulsory for you to do but is helpful for safe visiting.

Any temperature of 37.8 may indicate the presence of infection.

We also advise that other respiratory viruses may restrict visiting during outbreak status. We hope you understand this is to protect further transmission to our residents and staff.

Visits out of the home and overnight stays with family can be arranged.

We hope these changes will help us all move forward as we continue to learn to live with covid despite the continued prevalence across our localities

Thank you for your continued support for our homes.

Yours sincerely

Springcare Operations Team