Springcare Covid-19 update – April 2021

Further to the recent Government announcements where “Care home residents are to be allowed two nominated visitors” we, at Spring Care, have been carefully considering the changes to ensure that we can facilitate this, whilst safeguarding against the on- going risk of Covid infection transmission from the community.

The Government has now published the updated guidance to support this change.

We absolutely recognise that the reconnection with families and friends will be of immense value to our residents well- being and we have seen the joy and benefits that recent visits have brought to their lives.

In our considerations it has been important to balance this change with ensuring that we continue to minimise the risk of infection transmission.

So that we can ensure that the risk of transmission in minimised, we respectfully request that you adhere to the measures that we have in place and work with us as we introduce these changes.

I have outlined the visiting arrangements that will be effective from Monday 12th April 2021 in Springcare homes:

  • The resident, wherever possible, will be asked to nominate two named visitors. These can be family or friends, as long as it is the same two people. Where a resident is unable to choose, as lacking capacity, the Manager will speak with you and the named visitors can be agreed.
  • Children: up to 2 children may visit within the visiting pod, providing they are under the supervision of a responsible adult.
  • The Named Visitors will be able to visit regularly indoors, in the same room as your loved one. This may be their bedroom or a designated area within the home and will vary from home to home.
  • The two named visitors can visit together or separately by choice.
  • Visits must be booked in advance with the Care Home so that staff can safely plan for your visit
  • Before each visit, the named visitors will need to take a rapid (lateral flow) test. The tests will be available at the home with clear instructions and support if required. We will be encouraging you to complete the test yourself wherever possible, but staff will be available to assist where needed. The Government has announced that test kits will be widely available to the public and we will then encourage the tests to be completed before arrival at the home but will need to see the result.
  • Upon a negative test result, you will be able to visit your loved one.
  • The visit time will be limited to 30 minutes weekly so that each resident can have the opportunity for a visit. Additional visits may be agreed by the Home Manager.
  • You will be asked to wear personal protective equipment during your visit; disposable gloves, aprons, and a face mask, which will be provided at the home.
  • You will need to maintain social distancing when walking through the home.
  • We strongly advise against physical contact but acknowledge that this is an essential need, therefore we advise that if holding hands, that gloves be worn, and hand washing/sanitising be completed before and after.

Essential Care Giver

There may be occasions when a resident requires elements of their care or support to be provided by a family member or friend as opposed to care home staff e.g.; when a resident responds better to a loved one for their dietary needs etc. If you feel that this applies to your loved one, please speak with the Home Manager so that it can be considered within their visiting plan.

There will continue to be sensitivity afforded to residents who are at the end stage of life and visits will be facilitated to ensure that you spend time with your loved one.

In addition to the in- home visits as described; we will continue to offer the following types of visits:

Garden Visits: with the summer approaching and hopefully better weather, we very much look forward to welcoming you to visit in the gardens.

Visiting pods/Space:  each home has a visiting pod or space available within the grounds of the home and these visits have proven to be very successful.  The pods have provided an opportunity for our residents to meet with their relative. There is a clear fixed screen dividing two areas within the pod to provide protection to any virus transmission. We are pleased to advise that  up to 2 children may visit providing they are under the constant supervision of a responsible adult.

Window visits: will continue with the window closed and communication taking place using a telephone or iPad. Where this is considered the most appropriate option for the resident a plan and RA will be completed to ensure that the area is safe and social distancing can be maintained.

Communication: there will be a continuation of the innovative ways that have been adopted in maintaining contact using electronic devices, newsletters etc.

Suspension of Visiting: Spring Care reserve the right to postpone visiting in the event of an infection outbreak or if there is an incident where a visitor does not comply with the Company visiting conditions.

I hope this provides you with assurance and clarity of the current arrangements but welcome you to contact the Home Manager if you require any additional information at this time.

Naturally, we will continue to review the national and localised position and where required to do so will respect professional colleagues’ advice.

As the Government has outlined a road map that aims for the country to move towards the gradual easing of restrictions, I should like to thank you for your continued support through these very difficult times and to the wonderful staff in our homes that have continued to care and support our residents in keeping safe.

We very much look forward to welcoming you to our homes and to restoring the vibrance and spirit that makes each home the unique community that it has enjoyed for many years.

Click here to download an information sheet from the Government with further details around this topic.

Yours sincerely,

Clare Delaney

Operations Director