A message from Clare Delaney – Operations Manager

To all friends and relatives of Springcare,

I have received a formal complaint today in relation to a competition we have been running across our
homes, which have now been removed from the homes facebook page.

Homes had posted several videos which may have appeared that they were not following social
distancing or the use of correct PPE during this time. I have also been made aware that some of these
videos may have come across as being undignified and inappropriate.

I would like reassure you that this was never the intention, it was to try and reassure residents, relatives
and staff that in these unprecedented times it was still possible to maintain some fun and keep positive.
I apologise if we have caused any distress during this difficult time.

Kind Regards,

 

Clare Delaney
Operations Director

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