Telephone 01948 661 400

FAQs

Here are some frequently asked questions that will aid your enquiries about Springcare Homes. If you have a question that isn’t answered below, please don’t hesitate to contact us on 01948 661 400, or email info@springcare.org.uk.

 

VISITORS: When can my family and friends visit me?

At any reasonable time of the day or night. We have no visiting hours and you are free to entertain your visitors whenever you wish. This may be in the privacy of your own room or in the communal areas of each home.

GOING OUT: Can I go out with my family and friends?

Of course – you are free to come and go as you please. When visitors call we will ask you if you wish to receive them before showing them to your room.

BED: What time will I have to go to bed?

When you want to – this is your home and we will encourage you to behave as you would have done if you were still living unsupported. This includes making your own decisions about the structure of your day.

FURNISHINGS: Can I bring my own furniture, TV etc?

Yes. All rooms are fully furnished for your comfort but we are happy to remove furniture if you wish to bring your own pieces. Television aerial points are provided in all rooms. You are encouraged to bring as many personal items and photographs as you wish as this makes your room truly your own. Telephone points are available in the rooms of some of the homes.

SMOKING: Can I smoke?

We regret that in order to protect the health of our staff and other service users we do not admit residents who smoke.

VALUABLES AND MONEY: Can I keep and manage my own money?

Yes – but you are advised not to keep large sums of money in your room or on your person. The manager is happy to hold your money in secure circumstances on request. Those who no longer want to manage their own affairs may wish to access the services of an advocate and this can be arranged via Age Concern or the Social Services Dept.

POST: How do I receive my mail?

All mail will be delivered to your room daily, unopened.

MEALS: Can I choose what I eat?

There is a choice of dishes offered every day and you will be asked for your preferences. In the unlikely event that there is nothing offered which appeals to you, please ask to see the Chef who will do their best to meet your requirements. Special diets are catered for and we liaise with the dietetics department at the local hospital.

INTERESTS AND ACTIVITIES: Do you have any activities available?

All homes have an Activities Co-ordinator to plan and arrange stimulating activities for all Service Users. Suggestions for inclusion in the activities programme are always welcomed. There are frequent trips using the company’s minibus for shopping/attractions.

NEWSPAPERS: Do you offer daily newspapers?

Every home have newspapers delivered for the communal areas. Most of our homes can also have papers delivered to your room for your personal use from the local newsagents. Please talk to the manager to arrange this.

SPIRITUAL/RELIGIOUS NEEDS: What about my spiritual needs?

We recognize this as an important aspect of the life of many and visiting ministers come into the homes to offer communion to those who wish to receive it. Your own minister is free to visit you at any time.

GP AND HEALTH SERVICES: Can I keep my own GP?

This depends on the Doctor. If you are a local and have a local GP then there is no problem. However, if you have moved into the area, then your GP is unlikely to be willing to travel to see you and you will need to register with a local GP. Staff will be happy to assist in this instance.

How do I see a dentist or chiropodist?

All services which were previously available to you remain so. We have dentists, opticians and chiropodists who visit each home on request. If you were entitled to treatment free under the NHS rules before entering the home then it remains so.

HOSPITAL: How do I keep my hospital arrangements?

If your relative is not able to accompany you to hospital appointments then we will arrange for a member of staff to go with you. We will arrange the transport to and from the hospital via the ambulance service. It is important to inform us of any appointments as soon as possible.

EXTRA SERVICES: Do you have a hairdresser?

Most homes do have a hairdresser who will cut, style or perm your hair for a reasonable fee. You can pay directly please talk to the manager to arrange this.

PETS: Can I bring my pet with me?

We regret that we do not offer the facilities to deal with domestic animals but may consider a caged bird if requested to do so.

If you have any further questions which are not covered above please contact us via telephone or email and we will be happy to answer your questions. If you have any questions relating to a particular home, please contact that home direct using their details on their home page.